Overview
Visitor Experience Officer – Croome Park,Worcester, United Kingdom
We’re looking for a Visitor Experience Officer to join us at Croome Park! This role is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
Salary: £27,612 per annum
Contract Duration: Permanent
Working Pattern: You’ll work 37.5 hours per week, including weekends on a rota basis.
This role is required to work with vulnerable groups including children, and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.
You’ll be reporting to Visitor Experience Manager, working in the Worcestershire Visitor Experience team, although your day-to-day role will be based at Croome. You’ll also be part of the portfolio’s Duty Management Team.
At Croome, we tell the story of incredible innovation, devastating loss, remarkable survival and magnificent restoration. Today, we creatively re-interpret Croome’s rich history, from the life and legacy of the Earls of Coventry to its time as a boys’ school, and later a home for Hare Krishna devotees. Our programme is committed to creativity and curiosity, often working with artists and communities to bring to life the stories of the past for audiences of today.
Click here for more information about this location
As Visitor Experience Officer, your main focus will be on providing a great service for visitors. Using creativity and curiosity, you’ll enjoy make experiences our visitors will enjoy and remember, as well as manage volunteers.
With your team, you’ll be welcoming people and inspiring them to really get to know Croome. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place and its stories to life for everyone who comes here. You’re likely to also write and contribute to interpretation and signage, check standards of presentation on site, write for our web pages, and contribute to marketing content.
You’ll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You’ll be committed to evaluation, understanding what our audiences think, implement efficiencies and improve visitor experiences.
You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
We’d love to hear from you if you’re:
- used to working to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT, including Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Croome Park, High Green, Worcester, WR8 9JSVisitor Experience Officer – B.pdf Compliance.Eligibility to Work in the UK
Closing Date: 22 November 2026
Provisional Interview Date: 03 December 2026
To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
