Overview
Service Delivery Manager – Leeds, LS11 5AD
Job Title
Service Delivery Manager
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
IT Operations
Closing Date
28 October 2025
This role requires on-site presence at Asda House in Leeds for at least three days per week. We’re really looking forward to having you around!
As our Service Delivery manager, you will be driving the release of the services across eco-systems, ensuring seamless transition into our service and support team, following appropriate governance/standards to ensure that deployments are robust and supportable, you will help manage incidents and issues to help ensure all are managed effectively and root causes are managed through to resolution. You will be responsible for communicating updates to all stakeholders within Data, wider Tech functions and the most importantly our customers, by keeping them informed at all stages of issues/queries and on the progress.
The successful candidate will report to the Senior Manager for Data Service Management & Support and be accountable for our eco system and the product releases into service, Incident, change and problem management and various ad-hoc pieces of service and support activities within the team.
What You’ll Be Doing
- Manage and co-ordinate high priority incidents and problems including the inception and reporting of major incidents when required
- Work closely with product teams to ensure all plans are managed effectively into service and support
- Managing a DevOps culture, with knowledge of good practices and patterns, and understanding of how services can be delivered rapidly and securely in a modern environment
- Work closely with our data Service Transition team to identify and help manage design of new service and support models across our data products
- Oversee the Management, monitoring and (where possible) ensure incidents and major incidents are permanently fixed (including identifying, recording and allocating to the relevant resolver group) for all Data supported products and reporting tools
- Work closely with the wider technology service management team to ensure we work collaboratively between Data, wider tech and our customers across the business
- Perform trend analysis on reoccurring incidents and produce trend reports for squads
- Oversee DevOps activities and provide guidance on CI/CD solutions
- Identify any delaying or blocking elements and work with relevant parties to bypass them and keep the Senior Manager fully informed of any escalations
- Line management responsibilities
What You’ll Bring
- A wide knowledge of all aspects of IT the underlying processes including data environments
- Good understanding of Azure technology, best practices and ways of working
- Fully competent in ITIL practice – with emphasis on Service Operations. Ideally certified
- Strong process management skills, with experience in all aspect of service and support management activities (e.g., Incident, Change, Audit, problem, product & service design management)
- Experience of managing a team of colleagues, including client and 3rd parties with excellent leadership skills
- A good working knowledge of relevant industry standard methodologies, frameworks and best practices (e.g., ITIL – Service Design & Service Transition)
- You will be proactive, resilient with strong leadership, communication and stakeholder management skills
- Strong interpersonal skills to build a high degree of credibility and presence to negotiate, influence, inspire confidence and respect, to develop a network within and outside of the Data Team
At ASDA, you’ll be part of a collaborative, forward-thinking team that values innovation, inclusivity, and continuous learning. We offer great benefits and the chance to make a real impact.
We welcome applications from candidates seeking part-time hours, flexible
working arrangements, or job share opportunities.
If you have any questions about the role, then please email clare.tempest@asda.uk
#LI-CT1
Everything you’ll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves”
