Overview
Job Introduction
Role Responsibility
As our new Litigation Assistant, you will also:
- Support the litigation solicitors to deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities
- Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
- Using the most appropriate channel of communications, keep members regularly informed ensuring the advice and support reflects policy, relevant codes of practice, is technically accurate and with outcomes delivered in a professional and empathetic manner
The Ideal Candidate
We are looking for:
- An understanding of the CPR and the litigation process
- Awareness/knowledge of litigated clinical negligence claims
- Strong attention to detail and focused on meeting deadlines
- Excellent verbal/written communication and interpersonal skills
- IT literate, with practical experience of using case management and telephone systems
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
 Please refer to the role profile for full requirements
Package Description
Alongside a competitive salary as stated above, you will also receive:
- Up to 10% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities
- A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
- A culture that promotes inclusivity, wellbeing and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with a NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
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About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
