Overview
Leisure Attendant – Birmingham
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Leisure Attendant you’re not just maintaining a clean, safe, and welcoming health club environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Competitive pay – Earn £12.71 per hour, with opportunities to grow your career with Hilton.
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty – Helping you stay energised throughout your shift.
- Generous holiday allowance – Enjoy 28 days’ holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme – Supporting you as you plan for the future.
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.
Here’s what you’ll do during a typical day:
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Complete and record all relevant quality and safety checks in line with company procedures.
- Maintain a safe and secure environment for yourself, guests, and colleagues.
- Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
- Ensure member access to towels and consumables is uninterrupted.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Working Relations and Communications
- Provides direct support to Club Manager, and the Health Club team.
- Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
- Establish effective communication practices and channels.
Commercial
- Contribute to and review the club promotions plan.
- Maintain an awareness of consumer trends and competitor activity.
- Optimise income through the promotion of additional service propositions.
Operational
- Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
- Complete and record relevant quality/safety checks in line with company procedures.
- Clean/prepare and review the club public areas and any ‘back of house’ areas allocated to the defined standard.
- Maintain a safe and secure environment for yourself, guests and colleagues.
- Minimise utility consumption and waste at all times.
- Support club reception /operations when required.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Adhere to company policies relating to Health & Safety at work.
Customer Service / Quality
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
- Ensure member access to towels and consumables is uninterrupted.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly, efficient manner.
Teamwork
- Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- Excellent team-working skills.
- Excellent communication skills.
- The ability to identify allocated cleaning priorities and respond accordingly.
- High levels of product standard and process knowledge with low levels of re-visits following audit checks.
- An ability to use workplace tools provided.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Pool Attendant/ Responder/Lifeguard qualification.
- First Aid at Work certification.
- Pool Plant Experience.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exact Location: Birmingham, West Midlands, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
