Overview

KAM Partner

Location: Erith

Department: KAM

Type: Full time, Permanent

 

Job Description: KAM Partner

Location: Erith

Role: Full Time, Permanent 
Department: KAM Sales Office
Reports to:  Head of Customer Operations / KAM SO Team Leader

About the Role

We are seeking a customer-oriented individual to provide dedicated support to our key account customers. This role focuses on driving sales growth, building strong customer relationships in partnership with our key account managers, and ensuring seamless communication across all touch points. The ideal candidate will support our national key account customers, deliver timely and accurate service updates, and strengthen long-term partnerships. This position plays a vital role in providing a seamless service and experience, enhancing customer satisfaction, identifying growth opportunities, and contributing to the overall success of our key account customers.

Key Responsibilities

• Customer Relationship Management – Build and maintain strong relationships with large customers in partnership with external Key Account Managers to ensure a high level of satisfaction, engagement, and long-term collaboration.

• Product Sourcing – Work closely with the purchasing team to source products efficiently, ensuring quality, cost-effectiveness, and timely delivery.

• Data Management – Maintain accurate customer data, coordinate new partnership agreements, and manage contracts including rebates, terms, and payment arrangements.

• After sale & complaint handling – Manage post-sale support including invoice-related queries, issuing copy invoices, and ensuring seamless processing and uploads across various e-procurement platforms to support timely payments.

• Tenders / Quotations – Processing of tenders, decode articles, create and unify tender documentation, and manage pricing requests for information and references.

• Sales Support – Provide operational and administrative support across multiple customer contact points within the business, particularly for key account customers, and produce additional materials that contribute to sales growth and customer engagement.

Skills & Experience

  • Excellent communication and relationship-building skills, with a customer-first mindset
  • Strong analytical and problem-solving abilities
  • High motivation, results orientation, and the ability to think strategically and critically
  • Exceptional organisational skills, flexibility, and the ability to work effectively under tight deadlines both independently and as part of a team
  • Proficiency in Excel and solid knowledge of other Microsoft applications
  • An interest in the Automotive and/ or Cargo industry sectors

What We Offer

  • Career progression
  • 23 days holiday (raising up to 28 with Length of Service)
  • Pension in line with auto-enrolment
  • Health Care plan

 

Salary: £27,500

Hours: 37.5

Benefits:

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