Overview
Head of Security – The Bower – England
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
…Apply now!
The Head of Security is responsible for overseeing the security operations of the site, ensuring the safety and security of all personnel, assets, and property. This role involves developing and implementing security policies, managing a team of security personnel, coordinating with law enforcement, and responding to emergencies. The Head of Security acts as the primary point of contact for all security-related matters at the site.
The purpose of this role is to protect the client’s business interests by the provision of a security presence in addressing issues dealing with fire, damage, theft, and health and safety issues.
Responsible for all staff assigned to the site, and their welfare. To ensure their standard of work is that as expected by Ward Security Ltd and the client.
Position: Head of Security
Pay rate: £60,590 per year
Shift Pattern: Monday to Friday
Location: London
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Main Duties:
- To ensure that all duties are carried out by you and your team in accordance with the site-specific assignment instructions and in accordance with the client’s and company’s wishes.
- To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access.
- To provide necessary training and guidance to the security team.
- To conduct staff appraisals in a timely and effective manner.
- Manage and record all holiday requests for the security team.
- To provide monitoring functions to CCTV and alarm functions, ensuring all necessary documentation is completed. To be aware of the operation of those functions and to respond as required.
- When required to assist and escort visitors to their destinations within the clients complex.
- To submit detailed reports on discovery of issues related to health and safety and crime to the relevant authority either verbally or in report form as required (Monthly report)
- In line with Company policy, carry out routine search procedures in a sensitive manner to include vehicles, buildings, and persons.
- To effectively deal with all incidents falling within the security remit. To effectively report all incidents to the relevant authority.
- To ensure that the building is locked/unlocked in a timely and efficient manner.
- To maintain a log of all visitors, incidents and any other records that may be required by the client.
- To maintain the client’s key safe to issue and record all movements of keys within the client’s premises.
- To identify suspicious persons and actions and report such circumstances.
- To undertake other related duties as may be required after consultation with the Regional Operations Manager or other appropriate Manager in line with the specific site requirements.
- To carry out patrols as and when required, covering all points described within the Patrol section of the Security Officers job description.
- Ensure the high standards of the staff appearance and performance, that all staff work in safe conditions, act upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures.
- Provide a welcoming experience for guests and staff at The Bower and Ward Policies and procedures and Assignment Instructions.
- Work in partnership with service partners and customers’ representatives, ensuring all aspects of the site requirements are effectively managed.
- Manage and be conversant with the Key and Patrol Management, Access, CCTV, Fire and Security Systems installed, ensuring that all staff are fully conversant in the roles and carrying out their required duties.
- Fully control and respond to all emergency situations, ensuring that the necessary investigations and reports are completed and submitted in the timely manner as per the Assignment Instructions.
- Conduct team checks around the building and ensure that these checks are recorded, and any concerns are raised with member of staff immediately.
Administrative:
- Ensure compliance with both the SIA and KPI requirements, minimising associated risks to Ward and The Bower.
- Have a sound working knowledge of the various roles within the environment to include assistance in developing and reviewing site procedures as and when required
- Liaise with tenants, emergency services, local authorities and local business users and maintain a strong working relationship
- Take ownership of all CCTV, access control and alarm systems for The Bower whilst adhering to the General Data Protection Regulations 2018 and The Bower CCTV Policy.
- To ensure that yours and staff SIA/CCTV licenses are on display at all times while at work.
Health and Safety responsibilities:
- Comply with the Ward Health and Safety Policy, procedures and protocols at all times
- Ensure you have received the required training prior to commencing works
- Ensure that you are working in accordance with the safe system of works, as briefed by your Line Manager
- Ensure that you are fit for work prior to reporting for duty each day.
- Report any health and safety concerns
- Once Personal Protective Equipment(PPE) has been issued ensure that you keep it serviceable at all times and report any defects to your Manager.
- Always ensure you are wearing the correct PPE while at work
- If you are operating equipment, you must operate safely in accordance with the instruction and training provided.
First Aider Health and Safety responsibilities:
- Respond promptly to all requests for assistance
- Summon further help when necessary (Emergency services)
- Look after the casualty until recovery has taken place or further medical assistance has arrived
- Report details of any treatment administered
- Ensure Ward Accident Report Book is completed.
Must have experience and skills:
- Valid Frontline SIA License and CCTV license
- Customer Service level 2(Desirable)
- First Aid at Work Certificate
- Management Level 3 (Desirable)
- A profound comprehension of premium customer service standards within a five-star setting.
- Outstanding communication skills fostering seamless interactions.
- Expansive knowledge of best-practice security standards and protocols
- An unwavering commitment to maintaining ethical practices and integrity.
- IT literate to an advanced level with the ability to work competently in multiple system applications.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
