Overview
Food and Beverage Super Host – Hilton London Metropole Hotel
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS – The Hilton London Metropole Hotel has finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
Website: Hilton London Metropole (londonmetpresents.com)
Linkedin: https://www.linkedin.com/company/hilton-london-metrople/
A WORLD OF REWARDS
• Hourly rate of £14.26 plus service charge
• Uniforms provided andlaundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas
Please note that this is a fixed-term 6-month contract, working 20 hours per week (16:00-20:00, Wednesday to Sunday).
Role Overview
The Food and Beverage Super Host is the face, flair and friendly mischief-maker of our Food and Beverage scene. Stationed front and center in the hotel lobby.
This is a sales-driven, high-energy host role where confidence, charm and commercial instinct collide. You bring the buzz, spark curiosity, and effortlessly convert hellos into dinners, drinks and wow moments.
If you thrive on human connection, love food and drink culture, and can sell an experience without sounding like you’re selling, this one’s for you.
Key Responsibilities
Guest Engagement and Hosting
• Own the lobby like it’s your stage. Warm, confident, approachable and impossible to ignore
• Strike up conversations that feel natural, fun and genuine (no scripts, no cringe)
• Build instant rapport with guests from all walks of life
• Create irresistible intrigue around Tyburn Kitchen and Bow Bar
• Become the go-to person for insider tips, recommendations and “don’t-miss” moments.
Sales, Spark & Subtle Persuasion
• Confidently sell the experience – menus, vibes, cocktails, specials, the whole tasty package
• Drive walk-ins, encourage bookings and keep the covers rolling
• Read guests quickly and tailor your pitch like a pro
• Support occupancy, covers and spend per head through charm, timing and great conversation
Brand Personality & Presence
• Be a walking, talking ambassador for our restaurant and bar
• Look sharp, stylish and on-brand
• Bring energy, warmth and personality that reflects the soul of our venues
• Stay on top of menus, cocktails, events, promos and what’s hot right now
Dream-Team Collaboration
• Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity
• Share guest insights, preferences and feedback with Food & Drink and Culinary teams
• Smoothly manage expectations and support service recovery when needed
• Be adaptable, solution-focused and always guest-first
Skills and Experience
Essential
• Experience in hospitality, sales or guest-facing roles
• A natural ability to engage, influence and connect with people
• Confident, polished communicator with great verbal skills
• Comfortable approaching guests proactively (you love it, actually)
• Genuine passion for food, drink and hospitality culture
Desirable
• Upselling or sales experience in hospitality or retail
• Solid knowledge of food, wine, cocktails and bar culture
• Experience in luxury, lifestyle or high-energy environment
The Kind of Person You Are
• Confident, charismatic and socially switched-on
• Naturally engaging with a cheeky, playful edge that still feels professional
• A touch of flair or flamboyance – extra points if you light up a room
• Polished, stylish and visually on point
• Resilient, adaptable and thrives in a fast-paced environment
• Warm, positive and always solution-focused
What Success Looks Like
• Increased walk-in traffic and covers at Tyburn Kitchen and Bow Bar
• Guests raving about their lobby experience and F&D recommendations
• Strong relationships with Front Office and F&D teams
• A buzzing, welcoming lobby that makes guests want to stay, dine, drink – and come back for more
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: 225 Edgware Road, London, England, W2 1JU, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
