Overview


Elite Lifestyle Manager – London, United Kingdom

Position Overview

Ref #
W176945

State/Region
London

Department
Retail Stores

Location
United Kingdom

City
London

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The role of Elite Lifestyle Manager will partner with the Regional Clienteling Manager to support the execution of key strategic focuses in retention, acquisition, trading across and VIC experiences. 
As Elite Lifestyle Manager you will be directly responsible for delivering an exceptional client experience and driving incremental sales, working in close partnership with the Clienteling Manager, who is analyzing the data and opportunities across our client database.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Inspire and elevate the New Bond Street client experience dream 
• Manage 6th floor private appointment space to generate ROI
• Support SVIC private appointment preparation, execution and follow up to increase Average Transaction Value 
• Foster and cultivate relationships with Personal Shoppers and Stylists 
• Spearhead and oversee RL programmes 
• Support trade across business development (Home, Collection, Purple Label, RRL, Polo, Kids)
• Recruit new high potential clients 
• Drive talent growth and retention across team building & succession planning 
• Drive adoption of EMEA-wide experiences 

EXPERIENCE, SKILLS & KNOWLEDGE

• 5 full strategic performance cycles minimum of Retail experience
• Develop deep knowledge and understanding of Ralph Lauren Brands, customers, competitors and products
• Strong people management, partnering and negotiating skills and experience 
• In-depth knowledge of developing and implementing excellence in customer service and client relations
• Commercial acumen
• Proactive and self-motivated mindset
• Flexibility with hours to suit the business needs
• Excellent verbal and written communication skills – to support all levels of the organization.
• Excellent time management skills – to prioritize workloads to meet deadlines
• Knowledge of computer software (MS Word, MS Excel, MS PowerPoint, MS Outlook).

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.