Overview
Customer Data Analyst – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Summary
We are looking two hardworking and driven Data Analysts to join our new Customer Analytics squad within the Data & AI team. If you’re passionate about innovative analytical thinking, getting close to customers, and believe in the power of data to drive business success, we want to hear from you! In this role, you will deliver impactful analysis and create advanced solutions which turn our complex customer data into meaningful insights that inform decision-making and fuel business growth. You’ll collaborate closely with stakeholders across the organisation, championing a data-driven culture and helping shape the future of analytics within the business.
All the details
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do
Build clear, engaging Power BI reports and dashboards that help the business see what’s really going on with our customers
Jump in on ad hoc analysis—whether it’s answering quick questions or digging into something deeper.
Own larger, strategic analysis pieces to understand our customers today and build data solutions for the future
Support in the development of cross-business capabilities which grow our understanding of the M&S customer
Collaborate across teams to bring a data-driven mentality into conversations and decisions
Who you are
Curious Mindset – Asking “Why ?” is your favourite question
Eager to Learn – You’re open and passionate about learning new tools and techniques to continual expand your knowledge
Team Player – You love to collaborate; sharing ideas, jump in to help out or learn from others.
Detail Oriented – You have an eye for accuracy, double checking all your work making sure it all adds up
Technical Know How – You might not have used Power BI before but you have built high quality reports and visualisations and be able to upskill quickly. You can write your own SQL queries to extract raw data for analysis from the M&S data lake
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-Hybrid #LI-HB1 #hybridrole
