Overview
Job Introduction
We have exciting opportunities for Customer Services Advisor’s to join our Member Services team based in Leeds!
Our Direct Sales and Service department have some exciting opportunities for Customer Service experts to join two of our Member Services teams where you will provide help, guidance and support to either our members in the UK and Ireland or Internationally. You will work within our unique contact centre to deliver a service that encompasses all our values and put the members at the heart of everything we do.
If your application is successful, you will be invited to join one of our assessment centres that will be scheduled week commencing 5th January with a start date of Monday 9th February. This will give us the opportunity to meet you and for you to chat with the team, hear more about MPS, and how we work together to support our members.
Role Responsibility
As our new Customer Services Advisor, you will:
- Support our members and manage their queries via telephony and email channels.
- Take ownership of member enquiries managing them through to earliest possible resolution and making sure all actions are recorded on the relevant database.
- Act as first point of contact and resolution for complaints, issues, and disputes.
- Ensuring any expression of dissatisfaction is reported in line with root cause analysis and continuous improvement.
- Work in collaboration with other business areas when needed to ensure that the service to the member is as seamless as possible.
The Ideal Candidate
We are looking for:
- Experience within a customer service call centre is ideal
- Expert communication skills
- Good attention to detail
- Experience building rapport with customers
- Confidence in learning and retaining new information
- Competent IT skills, able to navigate computer equipment and use Microsoft Office products such as Teams and outlook
- Demonstrable experience in handling difficult conversations showcasing empathy and emotional intelligence
- Ability to work as part of a team in a fast paced and dynamic environment.
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
If you are someone who enjoys speaking to people, is confident and wants to join an inclusive, supportive, and dynamic team then send in your application. Our Talent Acquisition Team are waiting to hear from you!
Package Description
Alongside a competitive salary of £24,570, you will also receive:
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
