Overview
Job Introduction
Are you a strong communicator with excellent attention to detail and the ability to make considered decisions when working with complex information? We’re looking for a detail-oriented individual to join the applications team supporting existing and prospective members who practise across multiple international jurisdictions.
This is a varied role where excellent written communication and accuracy are particularly important. You’ll review membership applications and correspondence, interpret detailed information and ensure the decisions you make are appropriate, consistent and in line with established governance documents, policies and referral processes.
Alongside this, you’ll provide a high-quality service to member, writing emails with confidence and ensuring information is conveyed accurately and consistently. You’ll need to be comfortable taking ownership of queries, thinking clearly when faced with more complex information and communicating your decisions in a way that is accurate, professional and easy for members to understand.
Role Responsibility
- Review and process new membership applications accurately and in line with agreed guidelines.
- Provide clear, accurate and professional written responses to members.
- Review detailed information and make appropriate decisions within established processes and governance.
- Keep member records accurate and up to date.
- Take ownership of member queries and provide a high standard of service.
- Clearly communicate membership fees and payment information.
- Recognise when a query or decision needs to be referred or escalated.
- Work closely with colleagues while maintaining high standards of quality, accuracy and compliance.
The Ideal Candidate
- Excellent written communication skills, with the ability to communicate clearly and professionally.
- Strong attention to detail and a focus on accuracy.
- The ability to read and understand detailed or complex information and identify what is important.
- Good judgement and the confidence to make decisions within clear guidelines and governance processes.
- Strong verbal communication skills, with an empathetic and professional approach.
- Good numeracy skills and confidence working with financial information.
- Good IT skills, including Outlook, Excel and Word.
- A positive, collaborative approach and the ability to work well as part of a team.
- Will enjoy working in an inclusive environment with a diverse team of colleagues.
Package Description
Alongside a competitive salary you will also receive:
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
