Overview
Furniture Planner – Inverness – Edinburgh
“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”
Employment Type: Full Time, Permanent
Department: Kitchen & Dining
Number of Positions: 1
Join Us as a Remote / Field-Based Furniture Planner – Inverness Ready to Shape the Future of IKEA in Inverness? At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our world-class home furnishing solutions directly to customers who don’t live near a store. As a Remote Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, autonomy, and purpose with the backing of one of the most loved brands in the world. ABOUT THE ROLE: We’re looking for passionate individuals who love design and thrive on creating exceptional customer experiences. In this role, you will: • Manage and follow up on appointments • Visit customers’ homes to plan and design kitchens, bedrooms, and bathrooms • Guide customers through the full journey—from first contact to delivery and installation • Achieve a KPI target AND conversion from appointment to sale You’ll play a key role in developing IKEA’s presence in Inverness and showcasing our amazing furniture offering to a new customer base. WHAT YOU NEED TO HAVE: • Strong customer focus and ability to actively listen and provide solutions • Experience in sales and design planning (kitchens, bedrooms, bathrooms preferred) • Ability to manage your own diary and work independently • Comfortable achieving KPIs and driving sales conversions • High numeracy and ability to use digital tools and systems • Passion for home furnishing trends and sustainable solutions WHAT YOU WILL BE DOING DAY TO DAY: • Book and manage customer appointments and follow up on requests • Visit customers’ homes to provide design and planning support • Showcase IKEA’s range and create tailored solutions • Convert appointments into successful sales • Stay updated on trends and customer needs to offer relevant solutions • Collaborate with in-store teams for support when needed WHAT WE OFFER: • Starting salary from £30,000 plus car or car allowance • 39 hours per week, 5 days out of 7, including evenings & weekends • Permanent contract • 2 weeks of training in store upon joining • Mandatory background checks, including medical history • Hold a valid driving licence for 2+ years Why IKEA: Our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co-workers: Good reasons to become one of our co-workers – IKEA. WHAT YOU NEED TO KNOW: Attach an updated CV with your application Virtual interview with hiring manager (Pre-Work Task to Prepare) Face-to-face interview with recruiting/hiring manager We are unable to accept applications via email—please apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com. We Care for the People It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
