Overview
Commercial Data Analyst – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
As a Commercial Data Analyst within the M&S Financial Services team, you’ll play a pivotal role in shaping strategic decisions through data-driven insight. By harnessing a deep understanding of our customers, propositions, products, payments, and loyalty schemes, you’ll deliver clear, actionable analysis that drives commercial performance and enhances customer experience. Your work will directly influence key initiatives, helping us to better serve our customers and evolve our financial services offering in a fast-paced, customer-centric environment.
What you’ll do
- Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications
- Provide insight into performance and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS reach
- To analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue
- To deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs
- To forecast the impact of new propositions on the P&L via a deep understanding of how current product use drives spend & engagement. To support annual product budget processes and forecasts (customer volumes and product use)
Who you are
- Highly analytical and able to underpin and drive decisions with data and insight
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making
- Advanced knowledge of SQL or Python
- Knowledge of simple statistical and data science techniques (e.g. forecasting, regression, clustering etc)
- Highly proficient in MS suite (Word, Excel & PowerPoint) and MS Power BI
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programs to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #hybridrole #LI-Hybrid #LI-OT1
